Privacy Policy

Clean Revolution · Last updated October 1, 2026

What this covers. Clean Revolution operates an online store at mycleanrevolution.com and a mobile app for planning household cleaning. This one policy covers both, together with the text messaging service described below. Where we say "the Services" we mean all of them.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. Our store is powered by Shopify, which enables us to provide the store to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Text messaging and your mobile number

Clean Revolution runs two separate text message programs. The program described in this section is Coach Texts, sent by the Clean Revolution app about your own household's cleaning plan. It is an account notification program and never carries marketing or promotional content. Our store separately sends promotional text messages to customers who ask for them. That is a different list with its own opt-in, and joining one never joins you to the other.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.

Your mobile number is never sold or rented, and it is never used to send you marketing or promotional text messages. It is used only to deliver the Clean Revolution messages described here, and it is shared only with the telecommunications provider that delivers them on our behalf.

How you opt in

There are exactly two ways a number joins the messaging program:

• You turn on Coach Texts yourself in the Clean Revolution app. You enter your own mobile number in the field on the Coach Texts card and turn the switch on. The switch is off until you turn it on.
• You are invited to a household and agree for yourself. Someone adds you to their household and sends you an invitation link. The page it opens has an optional text message section: if you want texts, you enter your own mobile number and tick a consent box that arrives unticked. You can leave both empty and still join the household, and we send you nothing unless you do both.

Text messages are optional. You never have to agree to them to create an account, join a household, use the app or buy anything.

We never add a number on someone else's word, and we never text a number that has not opted in through one of those two paths. We record the number you entered, the date and time of your consent, and the exact wording shown on screen when you gave it.

Message frequency and cost

Up to 4 messages a day if you are an account holder, depending on the frequency you choose (the lowest setting is up to 1 a day), and up to 2 a day if you are a household member. Message and data rates may apply. Consent is not a condition of any purchase. Messages are not sent between 8:30 PM and 7:00 AM in your local time.

How to stop

• Reply STOP to any message to cancel. This withdraws your consent and stops every message to that number, across every household that holds it. Nobody else can reverse it for you.
• Reply HELP for the program name and how to get support.
• Reply START if you later want the messages again.
• Account holders can also switch Coach Texts off in the app at any time.

Carriers are not liable for delayed or undelivered messages.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot be linked to you. Depending on how you interact with the Services and where you live, we may collect or process:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
• Account information including your username, password, security questions, preferences and settings. App sign-in is handled by Firebase Authentication.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Household information from the app: the rooms and areas you set up, your cleaning plan, completed tasks, and the first names and contact details of household members you add.
• Messages including text messages we send you, the replies you send back, and delivery status.
• Communications with us including anything you write to customer support.
• Device and usage information including your device, browser or network connection, IP address, other unique identifiers, push notification tokens, product analytics about how features are used, and crash and error reports.

Where it comes from

• Directly from you when you create an account, use the Services, communicate with us, or otherwise provide information.
• Automatically through the Services from your device, and through cookies and similar technologies on the website.
• From our service providers when we engage them to enable certain technology or when they process information on our behalf.
• From our partners or other third parties.

How we use your personal information

• Provide, tailor and improve the Services. To perform our contract with you, process payments, fulfil orders, arrange shipping, handle returns and exchanges, remember your preferences, build and update your cleaning plan and keep it in sync across your household, and create a customised experience.
• Deliver the messages you asked for. To send reminders and plan updates by push notification, email, or text message, and to process replies you send by text so your plan reflects them.
• Marketing and advertising. To send marketing and promotional communications by email, postal mail or text message, and to show you online advertisements. Promotional text messages are a separate program from Coach Texts. They go to a separate list with its own opt-in. A mobile number given to the Coach Texts program is never used for marketing, and agreeing to one program never enrols you in the other.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity.
• Communicating with you. To provide customer support and maintain our business relationship.
• Legal reasons. To comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Every category above excludes text messaging originator opt-in data and consent. Mobile numbers and SMS consent records are not disclosed to any of these parties for their own marketing, and are shared only with the telecommunications provider that delivers our messages.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the store in order to provide and improve it. Information you submit to the store will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In these circumstances Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over that use. To learn more, see the Shopify Consumer Privacy Policy at shopify.com/legal/consumer-privacy-policy. The Clean Revolution mobile app is not hosted by Shopify, and app data is not shared with Shopify.

Third party websites and links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we do not control, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of a link does not by itself imply endorsement.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16 years of age.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send us may not be secure while in transit, so we recommend you do not use unsecure channels to send us sensitive or confidential information. How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. SMS consent records are retained for as long as we may need to evidence that consent, and after a withdrawal for as long as needed to honour it.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline a request as permitted by law.

• Right to access or know the personal information we hold about you.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information.
• Right of portability — to receive a copy and to request that we transfer it to a third party, in certain circumstances.
• Right to opt out of sale or sharing for targeted advertising, depending on where you reside. If you visit our website with the Global Privacy Control signal enabled, we will treat that as an opt-out request for that device and browser.
• Managing communication preferences. You may opt out of promotional emails using the unsubscribe link in any of them, and out of text messages by replying STOP. If you opt out we may still send you non-promotional messages about your account or your orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request. You may designate an authorised agent to make requests on your behalf; we will require proof of that authorisation.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Questions about our privacy practices or this policy, or to exercise any of your rights: email jason@myreplenish.com, call +1 415-305-5393, or write to Clean Revolution, 670 Highland Dr, Point Roberts, WA 98281, United States.

Clean Revolution, 670 Highland Dr, Point Roberts, WA 98281, United States · jason@myreplenish.com · +1 415-305-5393